It happened again last week as I was meeting with a client to go over the usage of his new system in a just-completed apartment renovation. And it happens on at least 50 percent of our projects — more likely 75 percent+ (I just haven’t tracked it) — at some point near the end of […]
Just like most of you, we are constantly re-evaluating the products we sell and support. We’ll go for a long time with a solution and then things change either with the product, the company, or with our product mix and clientele. Just the other day, I was on the phone with my friend Mark Feinberg, […]
Looks like this is the week of talking about client referrals and rewards. I had come up with my blog idea over the holidays and then was so surprised to see that our good friend Henry Clifford had a very similar idea last Thursday! The great news is that I think our pieces go hand in […]