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Some press, news, case studies, and secrets of the the home automation world.

How do you make customers realize the value and necessity of subscribing to your service plans?

Having the Tough Conversations

My good friend Mark Feinberg, owner of Home Theater Advisors (HTA), and I talk several times a week. Sometimes it is about our families, what we did for the weekend, etc. Most of the time it is about ...

Setting and Meeting Expectations

My good friend’s wife works in HR at a Wall Street investment bank. We were talking recently about how such a large percentage of the compensation on Wall Street is in bonuses and how hard that must b...

Battle of The OS3s

I don’t know about your customers, but ours are getting confused about OS3. Crestron announced an update from OS2 to OS3 in late 2018. I have been talking to clients about Crestron Home OS3 since that...