AVNation brings together manufacturers and leaders for networking and education together on April 7 and 8.
This industry has gone back and forth on the value and benefit of having a dedicated showroom for ages. It used to be that you had to have a showroom to allow clients to hear different speakers, see the TV in person, and experience the awe of the home theater. Then e-commerce happened and the […]
It happened again last week as I was meeting with a client to go over the usage of his new system in a just-completed apartment renovation. And it happens on at least 50 percent of our projects — more likely 75 percent+ (I just haven’t tracked it) — at some point near the end of […]
Just like most of you, we are constantly re-evaluating the products we sell and support. We’ll go for a long time with a solution and then things change either with the product, the company, or with our product mix and clientele. Just the other day, I was on the phone with my friend Mark Feinberg, […]
Looks like this is the week of talking about client referrals and rewards. I had come up with my blog idea over the holidays and then was so surprised to see that our good friend Henry Clifford had a very similar idea last Thursday! The great news is that I think our pieces go hand in […]
How do you make customers realize the value and necessity of subscribing to your service plans?
Communication is key in client relations.
Some tips on how to both takeover a project and hand one off to a different pro.
How to keep brand/version confusion away from your customers.
We ask industry insiders one question: What is your advice to clients about the need for battery backups, surge suppression, or power conditioning to protect their smart home systems?